JEM Bikes Shipping Policy

Processing Time

• All orders are processed within 2–3 business days once payment is confirmed.
  

• If we experience a high volume of orders or unexpected supply delays, shipments may be delayed. We will notify you by email if this occurs.

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Shipping Methods & Delivery Estimates

• We ship using trusted carriers such as UPS, FedEx, or USPS depending on location and order size.

• Estimated delivery times are 3–7 business days within the continental U.S.

• Delivery delays may occasionally occur due to weather, carrier issues, or other factors outside our control.

  • If your package seems to be stuck in transit please contact us and we can file a missing mail claim.

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Shipping Costs

• Shipping charges for your order will be displayed at checkout.
  

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Shipment Confirmation & Tracking

• You will receive a shipment confirmation email with tracking information once your order has shipped.

• Tracking information may take up to 24 hours to update.

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Incorrect or Incomplete Address

• Customers are responsible for providing the correct shipping address at checkout.

• JEM Bikes is not responsible for delays or lost packages due to incorrect or incomplete addresses.

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Returns Due to Shipping Issues

• If an order is returned to us by the carrier due to being undeliverable, additional shipping fees may apply to resend the order.

• Shipping fees are non-refundable.

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📌 Questions? If you have any concerns about your shipment, contact us at:
📧 Jembikes40@gmail.com