Shipping policy
🚚 JEM Bikes Shipping Policy
Processing Time
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All orders are processed within 2–3 business days once payment is confirmed.
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Orders are not shipped or delivered on weekends or holidays.
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If we experience a high volume of orders or unexpected supply delays, shipments may be delayed. We will notify you by email if this occurs.
Shipping Methods & Delivery Estimates
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We ship using trusted carriers such as UPS, FedEx, or USPS depending on location and order size.
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Estimated delivery times are 3–7 business days within the continental U.S.
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Delivery delays may occasionally occur due to weather, carrier issues, or other factors outside our control.
Shipping Costs
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Shipping charges for your order will be calculated and displayed at checkout.
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Oversized items (such as complete bikes or frames) may require additional handling fees.
Shipment Confirmation & Tracking
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You will receive a shipment confirmation email with tracking information once your order has shipped.
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Tracking information may take up to 24 hours to update.
Damages in Shipping
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JEM Bikes is not liable for products damaged or lost during shipping.
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If you receive your order damaged:
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Please save all packaging materials and the damaged item(s).
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Contact the shipping carrier immediately to file a claim.
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Notify us at Jembikes40@gmail.com so we can assist you with documentation.
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International Shipping
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Currently, JEM Bikes ships only within the United States.
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International shipping may be offered in the future.
Incorrect or Incomplete Address
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Customers are responsible for providing the correct shipping address at checkout.
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JEM Bikes is not responsible for delays or lost packages due to incorrect or incomplete addresses.
Returns Due to Shipping Issues
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If an order is returned to us by the carrier due to being undeliverable, additional shipping fees may apply to resend the order.
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Shipping fees are non-refundable.
📌 Questions? If you have any concerns about your shipment, contact us at:
📧 Jembikes40@gmail.com