Return Policy

At JEM Bikes, we specialize in pre-owned bicycles, components, and cycling equipment. Because every item we sell is used and unique, all sales are final.

No Returns or Exchanges

We do not accept returns, exchanges, or cancellations once an order has been placed. All products are sold AS IS in the condition described and photographed in the listing.

By completing your purchase, you acknowledge and agree that:

• You have reviewed the product description and photos.

• You understand that the item is used and may show cosmetic wear or other signs of previous use.

• You accept the condition of the item as described and agree to purchase it in its current condition.

Questions Before You Buy

Your satisfaction is important to us. If you would like additional photos, measurements, or more detailed information about any item, please contact us before purchasing. We are always happy to provide additional images, answer questions, and help ensure you are completely comfortable with your purchase before it ships.

Product Descriptions

We strive to provide accurate descriptions and clear photographs of every item. While we make every effort to disclose any significant cosmetic or functional imperfections, normal signs of use should be expected on pre-owned products.

Damaged or Incorrect Orders

If your order arrives damaged during shipping or you receive an incorrect item, please contact us within 48 hours of delivery. We will work with you promptly to resolve the issue.

Thank you for choosing JEM Bikes. We appreciate your business and are committed to providing honest descriptions, excellent customer service, and quality pre-owned cycling products.